Order and deliver
Shipping & Delivery
Found a Verella item you love? Great — here's everything you need to know about getting it to your door.
How to order
Select your color and/or size and click "Add to Cart." You can keep shopping and return to your cart anytime using the cart icon at the top right. Note that adding an item to your cart does not reserve it.
When you're ready, click the cart icon, review your items and quantities on the next page, then click "Proceed to Checkout" to complete your order.
Please note: once your order is placed, we begin processing it quickly so it reaches you as soon as possible. This means we may not be able to make changes after checkout. If you need to correct something, contact us immediately at support@tryverella.co and we'll do our best to help before your order ships. This does not affect any statutory right you may have to cancel your order.
Where we ship
We currently ship to the United States, United Kingdom, Canada, and Australia.
Shipping costs
We offer free standard shipping on orders over: United States $50, United Kingdom £40, Canada $70 CAD, Australia $80 AUD.
For orders below the threshold, a flat shipping rate is calculated and shown at checkout before you pay.
Delivery times
Processing takes 1–4 business days. Delivery takes 10–20 business days on average, depending on your location and local carrier.
You'll see the estimated total time before you complete your order. Delivery times are estimates and may vary during peak periods or holidays.
Tracking your order
Every order ships with tracking. As soon as your order is dispatched, you'll receive an email with a link to your order status page so you can follow it to your door.
If you're not home
The carrier may leave your package in a secure location or deliver it to a nearby pickup point, depending on your local delivery service.
Import duties & taxes
For deliveries outside the country your item ships from, your order may be subject to import duties, taxes, or customs fees charged by your country. These are not included in your order total and are the responsibility of the recipient.
Any charges are set by your local customs authority — we have no control over them and cannot predict the amount. Please check your country's import rules if you're unsure.
Incorrect address
Please double-check your shipping address at checkout — it's the customer's responsibility to provide the correct address. If you think you've entered the wrong address, contact us immediately at support@tryverella.co and we'll try to correct it before your order ships.
Lost, delayed, or missing packages
We want you to receive what you ordered. If your tracking shows delivered but you haven't received your package, or if your order is significantly delayed, contact us within 30 days of the expected delivery date and we'll investigate with the carrier and put it right. Your consumer rights are not affected.
Questions about your order
Check our FAQ first — most answers are there. If you can't find what you need, email us at support@tryverella.co and we're happy to help.
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