Terms of service

Terms of Service

Effective date: 25 July 2025
 This website is operated by Verella , a trading name of Zunier, LLC. These Terms apply to customers in the United Kingdom, United States, Australia, and Canada.

1. Acceptance of terms

By visiting our site or making a purchase, you agree to these Terms. If you do not agree, please do not use our site.

2. Changes to these terms

We may update these Terms at any time by posting the revised version on this page. The latest version always applies, and continued use of our site after an update means you accept the changes.

3. Our platform

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products to you.

4. Eligibility

You confirm that you are at least 18 years old, or the age of legal majority in your jurisdiction if higher, or that you have the consent of a parent or guardian to use this site.

5. Acceptable use

You agree not to use our site or products for any unlawful purpose, to violate any applicable law, or to transmit any virus or harmful code. We may suspend or restrict your access to the site or your account if you breach these Terms. This does not affect orders you have already lawfully placed and paid for.

6. Product and pricing information

We aim to keep all product, pricing, and availability information accurate, but errors can occasionally occur. Where a genuine error affects your order, we may correct the information or cancel the affected order — even after it has been placed — and we will refund you in full for any cancelled order. We are not obliged to fulfil an order based on an obvious error.

7. Right to refuse service

We may refuse or cancel an order at our reasonable discretion and subject to applicable law. We will not refuse service on any unlawful or discriminatory basis.

8. Intellectual property

All content on this website — including text, images, logos, and design — belongs to us or our licensors and may not be copied, sold, or exploited without our written permission.

9. Cancellation, returns, and faulty items

Your return window and cancellation rights are set out in our Returns & Refunds policy, including the statutory rights that apply in your country. Products must meet the legal standard of quality required where you live — for example, the Consumer Rights Act 2015 in the UK, or the Australian Consumer Law. If an item arrives faulty, damaged, or not as described, contact us within 30 days and we'll put it right.

10. Pricing, tax, and duties

Prices are shown in the applicable currency and include any taxes we are required to charge at checkout. Orders delivered to the US, Australia, and Canada may be subject to local sales tax, GST, or import duties on arrival — see our Shipping policy for details. You are responsible for any import duties or taxes charged by your country.

11. Privacy

Your personal data is handled in accordance with our Privacy policy.

12. Contact

For any questions about these Terms, email us at support@tryverella.co